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Frequently Asked Questions
General
What is Silent Ronin Studios, and what does it offer?
What file formats do the 3D models come in?
Can I request custom 3D models?
Account & Registration
How do I create an account on Silent Ronin Studios?
What if I forget my password?
Is it possible to change my email address?
Can I make purchases without creating an account?
How do I manage my email subscriptions or notifications?
Purchasing & Downloading
What’s the purchase process like?
What payment options are available?
How long do I have access to my purchased files?
Are there any limitations on how often I can download a purchased file?
Can I download my purchased models immediately after payment?
Can I share my downloaded files with others?
What if a file is corrupted or won’t open?
Rewards Program
How does the rewards program work?
How can I view my current point balance?
Do my reward points expire?
What kinds of exclusive models are available through the rewards program?
When will the rewards section be available?
Site Navigation & Filtering
How can I find specific models or categories of miniatures?
How often do you release new models?
Do you offer any discounts or promotions?
Policies
Can I get a refund on digital purchases?
How does Silent Ronin Studios handle my personal information?
What is Silent Ronin Studios’s Cookie Policy?
Troubleshooting & Technical Support
I didn’t receive my confirmation email. What should I do?
I’m having trouble downloading my purchased file. What should I check?
Why am I unable to log into my account?
My downloaded file isn’t printing correctly—can you help?
Licensing & Usage Rights
Can I use Silent Ronin Studios’s models for commercial purposes?
Are there any restrictions on modifying the files?
