Return Policy
Effective Date: 01-07-2024
At Silent Ronin Studios, we strive to ensure customer satisfaction with every purchase. Please read our Return Policy carefully to understand your rights and obligations regarding returns and refunds.
1. Digital Products Policy
Due to the nature of digital files and instant delivery, we do not accept returns or provide refunds for digital products once they have been downloaded or accessed.
1.1 Why Digital Files Cannot Be Returned
Digital products are intangible and cannot be physically returned. Once a file has been downloaded or accessed, it is impossible to return it or ensure that it has been uninstalled or deleted. Therefore, all sales of digital files are final.
1.2 Download Issues
If you experience any issues with downloading or accessing your purchased files, please contact our support team (support@silentroninstudios.com) within 7 days of your purchase. We will assist you in resolving the problem promptly.
2. Pre-Purchase Information
To help you make an informed purchase, we provide detailed descriptions, previews, and, where applicable, demo versions of our digital files. Please review this information carefully before making a purchase.
3. Refund Policy
While we do not offer returns on digital products, we may, at our sole discretion, provide a refund in the following exceptional circumstances:
Duplicate Purchase: If you accidentally purchase the same digital file more than once.
Technical Issues: If there is a technical problem with the file that cannot be resolved.
Non-Delivery: If you do not receive the digital file due to a technical issue on our end and we are unable to resolve it.
3.1 How to Request a Refund
To request a refund under the circumstances mentioned above, please contact our customer support team at within 30 days of your purchase. Include the following information in your request:
Your name
Order number
Details of the issue or reason for the refund request
Our team will review your request and respond within 3 business days.
4. Chargebacks
Initiating a chargeback with your payment provider without first contacting us to resolve the issue is not allowed. If you have any concerns about your purchase, please contact our customer support team at for assistance.
5. Changes to This Return Policy
We may update this Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the "Effective Date" at the top of this policy.
6. Contact Us
If you have any questions or concerns about this Return Policy, please contact us at:
Silent Ronin Studios